Last updated: 9 August 2026
We would rather you travelled than cancelled, but plans change. This policy sets out exactly what happens to your money, and when. It forms part of our terms and conditions.
1. The booking fee
Every booking includes a non-refundable booking fee, which forms part of your seat-holding payment and is confirmed in writing before you pay. It covers the permits, advance deposits and supplier bookings we make the moment you confirm. It is not refunded under any of the slabs below.
2. If you cancel
Cancellation charges are based on the number of full days between the date we receive your written cancellation and the trip's departure date.
- More than 45 days before departure: full refund of everything paid, less the booking fee.
- 45 to 30 days before departure: half of what you paid is refunded.
- Fewer than 30 days before departure: no refund. By this point stays, transport and permits are paid for and are not recoverable.
- No show on the day, or leaving mid-trip: no refund, and any onward travel is at your own cost.
3. How to cancel
Email hello@herbucketlist.in from the address on your booking, with your booking reference and the traveller names being cancelled. A cancellation takes effect on the date we receive that email, not the date you decided. A WhatsApp message alone is not a cancellation, though it is a good way to tell us it is coming.
4. Moving your booking instead
You can move once to another departure, free of charge, if you tell us more than 30 days before departure and the new date has a seat. After the first transfer, or inside 30 days, a transfer fee applies plus any difference in costing. A transfer is not available inside 15 days of departure.
5. Sending someone in your place
Up to 21 days before departure you may transfer your seat to another woman who meets the trip's requirements, at no charge beyond any supplier cost for changing a name. Inside 21 days it depends on whether stays and permit authorities will accept the change, and we will tell you the cost before you commit.
6. If we cancel
- Minimum numbers not met: we tell you at least 21 days before departure. You choose a full refund of everything paid including the booking fee, or a transfer to another departure with any difference adjusted.
- Force majeure: where a trip cannot run because of events beyond our control, we refund all amounts we are able to recover from suppliers, less costs already incurred on your behalf. We will show you the breakdown. Where possible we will offer a credit for a future departure instead, valid for 12 months, which you are free to decline in favour of the refund.
7. Unused services
No refund is due for any part of a trip you choose not to use, including meals, activities, accommodation nights or transfers, and no refund is due if you leave a trip early for personal reasons.
8. How refunds are paid
- Refunds go back to the original payment method and the original payer. We cannot redirect a refund to a different account.
- We process approved refunds within 7 working days of confirming the amount. Your bank or card issuer typically takes a further 5 to 7 working days to credit it.
- Payment gateway charges on the original transaction are not refundable where the gateway does not return them to us.
- GST already paid to the government is refunded in line with what we are able to reclaim, and TCS is handled per the rules in force at the time.
9. Insurance is the better route
Cancellations for medical emergencies or family bereavement are usually covered by travel insurance. This policy is not a substitute for it. Buy insurance at the time you book, not the week you travel, because most policies only cover events that arise after the policy starts.
10. Questions
Write to hello@herbucketlist.in or call ADD number. We acknowledge refund requests within 3 working days.